Refund Policy
When a purchase can be refunded, when it cannot, and exactly how to request one.
Last updated: June 2026
Yoota sells prepaid credits used to generate AI imagery and video. This policy explains when a purchase can be refunded, when it cannot, and how to request one.
All purchases are processed by Lemon Squeezy, which acts as the Merchant of Record. Approved refunds are returned by Lemon Squeezy to your original payment method.
Try before you buy
Every account can generate images for free before spending anything, with no credit card required. We strongly encourage you to use the free generations to confirm that Yoota's output quality suits your brand before purchasing a credit pack.
14-day refund on unused credits
You may request a full refund within 14 days of purchase if the credits from that purchase are entirely unused.
- The request must be made within 14 days of the purchase date.
- No credits from that pack may have been consumed.
- Refunds are issued in full to the original payment method.
- Processing typically takes 5–10 business days to appear on your statement, depending on your bank.
Partially used credits
Once you begin generating, credits are consumed and the corresponding compute cost is incurred immediately. Partially used packs are therefore not refundable as a matter of course.
If something went wrong, contact us anyway — see the next section. We would rather fix the problem than leave you with an unusable purchase.
Technical failures — always refunded
If credits were consumed but you did not receive a usable result because of a fault on our side, we will restore those credits to your account or refund them. This includes:
- A generation that failed, errored, or returned no image while still deducting credits.
- Duplicate charges for the same order.
- Credits not delivered to your account after a successful payment.
- An extended service outage that prevented you from using credits you had purchased.
Report these to support@yoota.io and we will resolve them promptly.
What is not refundable
- Credits that have been consumed and produced a delivered result, where dissatisfaction is with the creative outcome rather than a technical fault. AI output is inherently variable, which is why free generations are provided first.
- Requests made more than 14 days after purchase, except where a technical fault applies.
- Accounts terminated for violating our Terms of Service.
- Credits obtained through a promotion, giveaway, or free grant.
How to request a refund
Email support@yoota.io with:
- The email address on your Yoota account.
- Your Lemon Squeezy order number or receipt.
- The reason for the request.
We acknowledge every request within 2 business days and aim to reach a decision within 5 business days. You may also contact Lemon Squeezy directly using the link on your receipt.
Chargebacks
If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Accounts subject to a chargeback may be suspended pending resolution.